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General Information
Departments » Child Support Departments Home
Mission Statement

The mission of the Shawano County Child Support Agency is to improve the self-sufficiency of families through increased financial and medical support; to establish paternity for children born out of wedlock; and to strengthen families and reduce collection of public assistance by ensuring that parents live up to the responsibility of supporting their children.

Child Support Online Services
See Balances Owed
Download Application Forms
Print Coupons
See Payments made during last 60 days

Payment Information
About 75% of Child Support is collected through income withholding. Child Support Agencies automatically send income withholding orders to the payer’s employer. Based upon how the respondent is paid, a portion of the monthly support order is paid. For example: If your support order is $400 a month, a biweekly payment is due of $184.61. (This is based upon $400 x 12 months divided by 26 pay periods a year.) Most months you will receive $369.22 in child support. ($184.61 x 2 =$369.00) Twice a year you will receive an additional payment that clears up the arrearage.

Please allow 5 days for payments showing on the website to be processed and deposited on your debit card or in your bank account.

If the payer is not employed and making payment on their own, they have the whole month to make the payment. If a payment has been made, allow at least 5 days for it to be processed. If an arrearage (past due child support) starts on your case, an enforcement warning letter will be sent to the payer. The payer is asked to contact our agency as to why a payment was not received. (Laid off, fired, quit, new employer, injured at work, medical condition, relocated, are all reasons why a payment might have been missed.) Based upon the payer’s response or lack of response the worker will determine what action to take on the case.

When support is not paid as the court ordered, many actions can be taken. Some actions such as interest charges, tax refund intercepts and child support liens are automatic when the amount of past due support reaches a certain level. Other actions, such as license denial and court actions are done on a case-by-case basis.

If court action is taken, it will take time to prepare and file the court papers and serve the respondent on the case; so the court date may be scheduled 30-60 days after the papers are filed. The custodial parent will be mailed a copy of the court papers.

Online Payment Link -

Fee Payment
Pay fees due Shawano County Child Support through Government Payment EXP.
(Filing Fee, Service Fees, Transportation Fee, Vital Record Fee, Genetic Test Fees, Arrears Calculations)

(NIVD fees : Account Reconciliation, Printed Payment History, income Withholdings, Reconciliation of Percentage Order cases, Credit for Direct payment, Annual adjustments)

Make payments 24 hours a day, 7 days a week Go to or call 888-604-7888
Pay Location Code (PLC) is 6690
This is not for Child Support Payments, just for Fees

Phone Service fee = 4.75% (minimum $5.00)

Internet Service fee = 3.5% (minimum $3.50)

Benefits for payers:
* Provides additional payment options to the agency
* Make a payment from home or work rather than spending time getting
cash or money orders and traveling to agency
* Safe and secure transaction
* E-mailed receipt
* 24/7/365 customer service

Check the Date on your Child Support Debit Card for Expiration

Child Support Program Overview Videos
General Overview:
Receiving Support:

Department Manager Nancy Cramer
Phone: (715) 526-4663
Fax: (715) 526-2129
Click here to email

311 N. Main St.
Shawano, WI 54166
1st Floor

Office Hours: Monday - Friday
8:00 a.m. - 4:30 p.m.
Family Court Commisioner Atty. Luanne Henk
Phone: 715-823-3176

45 S. Main St. #2
Clintonville, WI 54929


Administrative and Insurance Committee
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311 N. Main St., Shawano, WI 54166-8724 • (715) 526-9135
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